Returns

At matildadjerfshop.com, we want you to love every piece you add to your wardrobe. We understand that sometimes an item may not work out, and we are here to make your return experience as simple and straightforward as possible. Please read the following guidelines carefully before initiating a return.

Our Return Policy

We accept returns on most products sold on our website. To be eligible for a return, the item must be unused, in its original condition, and with all original tags still attached. It must also be in the original packaging, including any dust bags, boxes, or hangers that came with the product.

We recommend trying on items with care. Once the tags are removed, the item is generally no longer eligible for return. We reserve the right to refuse returns that show signs of wear, damage, alteration, or use. This includes but is not limited to makeup stains, perfume smells, pet hair, or missing labels.

How to Make a Return

To start your return, please log into your account on matildadjerfshop.com and go to your order history. Select the order containing the item you wish to return, then click the “Request Return” button. Follow the on-screen instructions to indicate which items you are returning and the reason for your return.

After you submit your request, you will receive a confirmation message. We will then provide you with all the necessary instructions. Please pack the items securely in the original packaging or a suitable carton, and include the original packing slip. Then follow the provided instructions to send your return package back to us.

Once we receive your package, our team will inspect the returned items. This inspection ensures that the products meet the conditions stated above. We aim to process all returns as quickly as possible. After the inspection is approved, your return will be finalized, and a notification will be sent to you.

Exchanges

If you need a different size or a different color of the same product, we recommend placing a new order for the desired item right away. This is the fastest way to ensure your preferred size or color does not sell out. Then simply return the original item you have using the process described above. We do not hold stock for exchanges, so placing a new order immediately is the most reliable method.

If you received a damaged or incorrect item, please follow the same return request process. When you submit your request, select the option for “Damaged” or “Wrong item.” We will guide you on the next steps to get the correct product to you without needing to place a new order.

Making a Claim

If your product arrives with a defect, a manufacturing issue, or is missing parts, you should make a claim without delay. Go to your order history, find the order, and select “Make a Claim.” Provide clear details about the issue and, if possible, include photographs showing the problem. Our customer care team will review your claim and respond with instructions. All claims are handled fairly and individually based on the nature of the issue.

Non-Returnable Items

Certain categories of products cannot be returned for hygiene or safety reasons. These include but are not limited to: undergarments, socks, swimwear with hygienic liners removed, and any items marked as final sale or non-returnable on the product page. Please check each product’s page carefully before purchasing.

Final Notes

We reserve the right to update this returns policy at any time. The policy in effect at the time of your purchase applies to your order. We recommend keeping a copy of your return tracking number until the return is fully processed. For any return-related questions not covered here, please visit our help center on matildadjerfshop.com or use the contact options available on our website.

Thank you for shopping with us. We are committed to making sure you are satisfied with every purchase from matildadjerfshop.com.